How It Works

A simple, transparent process from first message to final file — with a human checking every step along the way.

5-step process
Human-reviewed at every stage

What makes our process different

Reviewed, not just generated

AI-assisted tools give us speed on the first pass. A human reviewer is what makes the result trustworthy.

One point of contact

You're not passed between departments — the same team stays across your project from enquiry to delivery.

Nothing ships without a check

Every file is checked for accuracy and formatting before it reaches your inbox, not after you flag a problem.

Clear communication throughout

If a question comes up mid-project, you hear about it right away — not as a surprise buried in the final delivery.

Step by step

Five stages, start to finish — each one accounted for, so nothing about your project is a black box.

1
Tell us what you need
Service, files, languages, and deadline — share the details of your project through the contact form or by email.
2
We assess and confirm
We confirm scope and turnaround, and answer any questions before work begins, so there are no surprises later.
3
We get to work
AI-assisted tools handle the first pass at speed; a human reviewer then checks it line by line for accuracy.
4
You review the result
We deliver the completed file, correctly formatted and ready to use in whatever platform or workflow it's going into.
5
Revisions, if needed
If anything needs adjusting, we work with you until you're satisfied — the project isn't done until it's right.

What we need from you to get started

Four details are usually enough to confirm scope and give you an exact quote.

1The service you need (or tell us the outcome you're after, and we'll suggest one)
2Your file, or a link to it, in whatever format you already have it in
3Your target language(s), if translation or localization is involved
4Your deadline — even a rough one helps us confirm turnaround

A closer look at review

"Human-reviewed" is a specific step, not a marketing phrase — here's what it actually covers.

Names, terms & jargon

Anything specific to your field or organization is checked against what you've told us, not guessed at.

Timing & formatting

Timestamps, speaker labels, and file structure are checked against what your platform or workflow actually needs.

Tone & context

For translation and localization especially, meaning is checked, not just word-for-word conversion.

A final read-through

Before delivery, the finished file gets one last pass to catch anything a first review might have missed.

Choosing a turnaround

All three options go through the same review process — the difference is queue priority and project cadence, not quality.

The right choice for most projects. You get the same careful, human-reviewed process at a more economical rate, with a timeline confirmed upfront when you get in touch — so you know exactly when to expect delivery.

Where this process shows up

The same five stages apply whichever service you need.

Transcription Translation Captioning Subtitling Meeting Minutes Localization

Standards that inform our process

Not invented internal rules — these are recognized conventions from accessibility guidance, translation quality frameworks, and formal meeting practice.

Independent review, not self-checking

Recognized frameworks for translation quality — including ISO 17100 and ISO 18587, which covers human review of machine-translated content — are built around one core idea: a translation should be checked by someone other than whoever produced the first draft. Our process follows that same principle.

Accessibility guidance for captions

Our captioning work is written with WCAG guidance in mind, including the requirement that captions cover not just dialogue but speaker identification and meaningful sound effects — not just auto-generated text with the gaps left in.

Subtitle reading-speed conventions

Subtitles are timed against the reading-speed benchmarks most broadcasters and streaming platforms use as a comfortable pace — commonly around 17 characters per second, with a two-line limit — rather than however fast a machine happens to generate them.

Structured minutes for formal settings

For board and governance minutes, structure can follow conventions like those in Robert's Rules of Order — motions, seconds, and votes recorded distinctly from general discussion — rather than a flat chronological summary.

Locale conventions for localization

Localization work follows standard locale conventions — including ISO 639 language codes and ISO 3166 region codes — so date formats, currency, and units match what's expected in each target market, not just direct translations of the original.

How pricing works

There's no fixed price list — every project is quoted individually based on a few factors:

Turnaround time

Standard timelines cost less than rush delivery.

Language pair & complexity

Some language pairs and technical content require specialist review.

Volume

Larger projects are quoted with volume in mind.

Get an exact quote for your project in minutes.

Get in Touch

Common process questions

How do you determine pricing?

Pricing depends on turnaround time, language pair or complexity, and volume. Every project is quoted individually — get an exact quote by telling us about your project.

How quickly can you turn around a project?

Turnaround depends on the service, file length, and complexity. Standard and rush options are typically available — we'll confirm an exact timeline for your specific project.

Can I request revisions after delivery?

Yes. If something needs adjusting after delivery, let us know and we'll work with you to resolve it.

Do you charge extra for rush requests?

Rush turnaround is typically priced higher than standard, since it moves ahead of the regular queue. We'll always confirm this as part of your quote, with no surprise charges after the fact.

Ready to get started?

Tell us about your project and we'll respond within one business day.