Frequently Asked Questions

Just the basics: which service you need, the language pair (if relevant), an approximate file length or word count, and your deadline. We'll take it from there.

No — most relationships start with a single project, confirmed by email, so you can see the work directly before committing to anything ongoing.

Yes — there's no minimum size, so a short recording or a small document is a perfectly reasonable way to see how we work before sending a larger project.

A link to your file (Google Drive, WeTransfer, Dropbox, or similar) works well — just include it in the message field when you get in touch.

We provide audio & video transcription, translation, captioning, subtitling, meeting minutes, and localization — combining AI-assisted tools with human review for accuracy.

AI-assisted tools handle the first pass of a project quickly. A human reviewer then checks every file for accuracy, context, and quality before it's delivered — accuracy is never left to automation alone.

Yes — we work across legal, media, corporate, education, healthcare, and public sector projects. If you're unsure whether your project is a fit, just get in touch.

Yes — there's no minimum project size. A single short recording gets the same review process as a larger volume of work.

Yes — many clients send projects on an ongoing basis. The same team stays familiar with your preferences across each new project.

Pricing depends on turnaround time, language pair or complexity, and volume. Every project is quoted individually — get an exact quote by telling us about your project.

Turnaround depends on the service, file length, and complexity. Standard and rush options are typically available — we'll confirm an exact timeline for your specific project.

Yes. If something needs adjusting after delivery, let us know and we'll work with you to resolve it.

Rush turnaround is typically priced higher than standard, since it moves ahead of the regular queue. We'll always confirm this as part of your quote, with no surprise charges after the fact.

Client files are handled confidentially, with NDAs available on request. See our Quality, Security & Confidentiality section on the About page for more detail.

Always by a person. AI-assisted tools speed up the first pass, but every project is checked by a human reviewer before delivery.

Yes — non-disclosure agreements are available on request, and we're happy to sign yours or provide our own before any sensitive material is shared.

Our process follows the same core principle behind frameworks like ISO 17100 and ISO 18587: translated content is reviewed by a person other than whoever produced the first draft, not self-checked.

We aim for the range most broadcasters and streaming platforms treat as comfortable — commonly around 17 characters per second, with a two-line limit — rather than however fast a raw translation happens to run.

Captions are written with WCAG guidance in mind, including covering speaker identification and meaningful sound effects, not just dialogue.

For formal governance settings, structure can follow conventions like those in Robert's Rules of Order, with motions, seconds, and votes recorded distinctly from general discussion.